Referral Administrator

Are you an organised and proactive administrator looking for a rewarding role within a friendly and supportive team? Our Talking Therapies service is looking for a Referral Administrator to provide essential administrative support to our clinicians and wider staff. This is a fantastic opportunity to join a dedicated team that makes a real difference to people's lives. If you're a compassionate and organised individual looking to contribute to an essential NHS service, we'd love to hear from you!

• Be the welcoming voice of our service - supporting patients with booking, amending and understanding their Talking Therapies appointments.
• Keep our service running smoothly by managing a busy workload, staying flexible, and responding calmly to changing priorities.
• Provide compassionate administrative support, especially when dealing with sensitive, complex or occasionally distressing information.
• Champion accuracy by maintaining confidential patient records and ensuring data is entered correctly into our clinical systems.
• Support smooth communication across the service by handling calls, emails, letters and messages efficiently and professionally.
• Help patients feel informed and cared for by offering clear advice about appointments, cancellations and next steps.
• Take ownership of everyday office tasks like ordering supplies, photocopying and maintaining the reception area equipment.
• Contribute to team life by attending meetings, taking minutes, and supporting quality improvement initiatives.
• Embrace new technology by helping implement updated administrative systems.
• Be flexible with travel when required across our county-wide service bases.

• Strong administrative skills with a keen eye for detail.
• Excellent communication and organisational abilities.
• The ability to multitask and work flexibly as the service develops.

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life.
• NHS pension scheme for long‑term financial security.
• Generous annual leave allowance to recharge and relax.
• A strong focus on career development to help you grow and achieve your potential.
• Access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.