CYP Neurodevelopmental Assessment Team Job Central London area,City Of London England UK,Administrative/Clerical

Location: City Of London

An opportunity has arisen for a permanent post (Band
4) to provide support to the CAMHS Neurodevelopmental Team (NDT). You will be providing administration support alongside another band 4 administrator and a band 5 lead administrator to the NDT team and working with families in the London Borough of Merton, Sutton Kingston & Richmond and Wandsworth.

Responsibilities

To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise.
Providing administrative support in relation to department returns and requests eg facilities and IM&T.
To act as the first point of contact for the service and handle telephone enquiries from patients, relatives, clinicians and external bodies. The post holder is required to exercise judgment about when such inquiries should be referred on to the appropriate profession/service or action taken personally.
Ensure that all phone calls to the designated area are answered in a responsive and professional manner to ensure a positive image of the department at all times; make arrangements for calls received outside of core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response).
To be able to direct or re‑direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help.
Escalate any complaints coming in whether verbal, email or written, to the Clinical Lead or Team Manager.
Providing timely advice and signposting as appropriate.
To be responsible for ensuring referrals to the team are processed efficiently.
To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
To maintain confidentiality at all times as the content of multi‑disciplinary meetings, panels and Safeguarding.
Organise meetings including room bookings or video conferencing were possible as required.
To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.
To have the need for confidentiality of service users and professional information.
Photocopy/fax/scan/email as requested by other members of the team.
To implement Trust and team policies/procedures and propose changes to practices if necessary.

Equality, Diversity & Inclusion

BME (Evolve) Staff Network
Christian Staff Network
Diverse Ability
Deaf Staff Network
Mental Health Staff Forum
Women's Staff Network
LGBTQIA+

We are committed to supporting the Armed Forces Community and have signed the Armed Forces Covenant.

We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:

That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received.
That once you have submitted your application you agree to your application being transferred to a 3rd party e‑recruitment system.
That should you not have heard from us within three weeks from the closing date your application has not been successful.
That priority consideration for applications may be given to at‑risk NHS employees.
That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process.
That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles).
That we are a smoke‑free Trust.

The successful candidate will have previous experience of administration roles…


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