Member Services Officer

Job Title:
Member Services Officer

Location: King's Cross, London
Salary: 24,000 - 26,000 per annum + Fully Paid Travel
Job Type: Permanent Full-Time

We are looking for a professional and customer‑focused Member Services Officer to become part of our welcoming and fast‑paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment.

• Provide high‑quality support and assistance to members through phone, email, and written correspondence.
• Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction.
• Maintain accurate membership records and update internal systems accordingly.
• Support the administration of member benefits, services, and general account queries.
• Assist with processing applications, renewals, and membership‑related documentation.
• Work closely with colleagues to ensure all service standards and deadlines are achieved.
• Handle confidential information with professionalism and discretion.

• Previous experience within customer service, membership services, administration, or a similar office‑based role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Comfortable using Microsoft Office and internal database systems.
• A proactive and positive attitude with strong attention to detail.
• Ability to work independently as well as part of a team.

• Friendly, approachable, and professional manner.
• Strong problem‑solving and decision‑making skills.
• Highly organised with excellent time management abilities.
• Reliable, motivated, and adaptable in a busy working environment.
• Committed to delivering outstanding service to members and colleagues alike.

• Competitive salary package.
• Fully paid travel expenses (up to Zone
  9).
• 22 days annual leave plus bank holidays.
• Company pension scheme with employer contributions up to 10%.
• Private medical insurance.
• Life assurance and income protection cover.
• Ongoing training and career development opportunities.
• Supportive, inclusive, and friendly workplace culture.

If you are passionate about delivering excellent member support and are looking to join a professional and welcoming organisation, we would love to hear from you.

Submit your application today and take the next step in your career as a Member Services Officer!

Office Angels is an equal‑opportunities employer.