Business Support Administrator

Company: JR UK •
Client /

Employer:

Goodman Jones LLP

Job reference: 692981533778955468837340

Location: Fitzrovia/West End, London – office based, 5 days per week

Contract: Permanent, full-time

Hours: 35 hours per week

You’re the one who notices what needs doing… and does it!

You’re probably the organised one in your family and friendship group, the person who spots what needs doing before anyone asks. You thrive when you’re busy, juggling priorities, supporting people, and making sure things run smoothly behind the scenes.

Have we just described you? If so, our Business Support Administrator opportunity here at Goodman Jones LLP could be perfect for you.

You’ll be joining a brilliant Business Support Team that sits right at the centre of the firm, supporting colleagues across the business and helping keep day-to-day operations running smoothly.

This is a fully office-based role (five days a week), ideal for someone who enjoys being at the centre of a busy, collaborative firm and likes knowing that their work keeps everything and everyone running smoothly.

Working as part of a pooled Business Support function, no two days are quite the same. One moment you may be coordinating onboarding documentation, managing workflow requests and supporting billing processes, and the next helping with client meetings, office operations or wider administrative support across the firm.

A big part of your role will involve answering incoming calls and greeting visitors (with a twist)… we don’t have a formal reception area! Instead, you’ll be based amongst the teams in our open-plan office environment, immersed in the action rather than isolated behind a reception desk.

You’ll be right in the middle of it all, keeping things organised, people supported and the office running smoothly.

Learning! Our Practice Leadership Team (who this role reports into) are big on developing their people, encouraging skill growth across different business areas and supporting everyone’s personal development.

This is a genuinely varied role that combines operational support, administration, workflow coordination and client-facing responsibilities. You’ll be joining a brilliant Business Support Team, working closely with colleagues across the firm to support the smooth running of the business for our 12 Partners and 100+ team members.

Your day-to-day will include:

• Managing shared inboxes and workflow requests, prioritising queries, escalating issues where appropriate and helping coordinate work across the firm.
• Producing and formatting client documentation, engagement letters, correspondence and reports using Microsoft Word.
• Coordinating diaries, meetings and boardroom logistics, including refreshments, meeting set‑up and visitor coordination.
• Supporting KYC, AML and client onboarding administration through systems including First AML, while maintaining accurate records across Dynamics, APS, iManage and Docu Sign.
• Assisting with billing administration and practice support processes, ensuring information is accurate and deadlines are met.
• Maintaining spreadsheets, trackers and operational records using Excel and other firm systems.
• Liaising professionally with suppliers, contractors, banks and external service providers.
• Supporting internal and external events, training sessions and social activities.
• Supporting administrative workflows across multiple digital systems and working with evolving technology, automation and AI‑enabled tools including Microsoft Copilot.

• Hours: 35 hours per week
• Contract: Permanent, full‑time
• Location: Fitzrovia/West End, London – office based, 5 days per week
• Benefits: 33 days’ annual leave, flexible bank holiday offering, above‑average
• Pension contribution, and much more (full listing on our careers page).
• Interview Process: Two‑stage process (initial discussion with the Talent Team, followed by an in‑person interview).
• Online skills assessments will take place before the second stage.

Whilst we are happy to support training on systems and firm‑specific processes, this role would suit someone who already has experience working within a busy professional or…