Membership Advisor

Overview

London Office, with a blend of home and office-based working

Fixed term contract until 31 December 2027

Part time, 21 hours per week

£31,925 pro rata per annum (Part time salary £19,155 per annum)

At the Royal Town Planning Institute (the RTPI), we champion the value of planning in building thriving places and communities. With over 27,000 members worldwide, we support planners at every stage of their career: raising professional standards, shaping planning policy, and proudly awarding chartered status, the highest professional accreditation in UK planning.

For over a century, we have empowered planners to deliver positive impact: creating healthy, inclusive, economically and environmentally sustainable places. As the voice of the profession, we advocate, support, and lead with purpose, professionalism, and passion.

• Provide administrative support to the memberships function, including processing member payments and applications.
• Respond to member and candidate queries via email and telephone.
• Process member updates to records and manage returned communications.

• Good level of customer service and experience processing high volumes of data to tight deadlines.
• Strong communication skills, both written and verbal; high level of professionalism and time management.
• Experience using CRM systems; comfortable handling and processing high volumes of data.
• Familiar with GDPR; attention to detail and accuracy.

The RTPI has a positive, supportive and inclusive work environment that actively supports professional growth, promotes equality, diversity, and inclusion, and fosters collaboration and respect.

Closing date: Midnight on 17 June 2026

Interview date: 24 June 2026