Team Assistant

The Role

The Team Assistant will provide administrative support to UK Loss Adjusting Team on the day to day running of the business. This role can be done on a hybrid basis in our London office and will need minimum 2-3 days a week in the office.

• Urgent case creation and management, including the following tasks:
  • Open new cases, register them on our core systems (CTA’s internal Case Management and Accounting (CMA), Go-Trex, eCases) and support ongoing management.
  • Ensure case-related expenses and disbursements are entered onto CMA before invoices are processed; investigate and resolve discrepancies.
• Produce case-related MI as required.
• Liaise with billing and treasury team.
• Travel management – coordinate travel arrangements.
• Send out meeting communications and create documents (preparation/proof‑reading of reports, letters and general client communications).
• General adjuster support, including being a point of contact for time‑recording issues, managing and monitoring time‑bars, marketing and client events, building relationships with Adjusters, internal stakeholders and external clients, supporting delivery of external services.
• Perform other support activities and general assistance to ensure efficient team operation.
• Carry out ad hoc duties as assigned by management within scope of role.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.

• Previous experience preferred – providing administration/secretarial/PA support in a corporate environment.
• Microsoft Office skills (Outlook, Word, Excel) at intermediate/expert level.
• Great team player, also able to work independently.
• General secretarial skills, including diary management.
• Attention to detail and desire to get things done “Right First Time.”
• Professional and responsive approach.
• Proactive and efficient.
• Flexible, hands‑on approach.
• Excellent communication and interpersonal skills.
• Self‑motivated.
• Results / deadline orientated.

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community.

We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential.