Helpdesk Coordinator

Helpdesk Coordinator

Join a fast growing, well established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly - reliable service, strong teamwork, and a commitment to supporting both clients and engineers.

You'll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly.

This is a hands‑on coordination role at the heart of a busy engineering and maintenance environment. You'll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule.

This is not an IT helpdesk role. It's ideal for someone who thrives on organisation, pace, and problem solving.

• Job Booking & Progression – Book, rebook, and progress reactive and planned maintenance jobs.
• Job Updates – Add notes, completions, and details for drainage and plumbing works.
• Invoicing Approval – Approve completed jobs for invoicing.
• Engineer Scheduling & Coordination
  • Daily Scheduling – Plan engineers' workloads and manage diaries.
  • Progress Monitoring – Adjust schedules as jobs change.
  • Engineer Liaison – Coordinate access, parts, and site attendance.
• Invoicing & Client Liaison
  • Raise Invoices – Once work is completed.
  • Chase Quotes – and approvals.
  • Client Communication – With property managers and clients.
• Parts Ordering & Tracking
  • Order Materials – From approved suppliers.
  • Track Deliveries – And update the team.
  • Prepare Engineers – With correct parts before site visits.
• Systems & Admin
  • Use Big Change or similar job management software.
  • Maintain accurate records and reports.
  • Support management with updates and admin tasks.
• Out-of-Hours Support – One evening per week handling urgent maintenance bookings.

• Property Maintenance Experience or repairs coordination background.
• Helpdesk or Scheduling Experience (non IT).
• Comfortable in a fast‑paced maintenance environment.
• Strong organisation and attention to detail.
• Confident communicator with engineers, suppliers, and clients.
• Proactive, reliable, and able to work independently.

Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience.

You'll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business. You'll work in a supportive operations team where your contribution genuinely matters every day.

• Company pension.
• Stable, full‑time permanent role.
• Opportunities to grow with the business.

• A Level or equivalent.
• 2 years' helpdesk experience.
• 2 years' office experience.
• Full UK Driving Licence.