Administrator​/Receptionist

Job Overview

Administrator/Receptionist – Crossrail Health Clinic – Canary Wharf, London – Permanent, Full-time (40 hours/week). Salary: £31,500 per annum (plus benefits).

Location:

Unit 20, Level Zero 1 Crossrail Place, Canary Wharf, LONDON E14 5AR
.

• Ensure all administrative and receptionist activities are executed efficiently and effectively.
• Serve as a key support network, delivering outstanding customer service to adults and children.
• Greet patients and visitors warmly, representing the BUPA Cromwell Hospital brand and Service Vision “Every Patient is a VIP”.
• Issue Medical Record Numbers, front sheets, labels, and other administrative documents.
• Provide efficient administrative support during clinics, tests or procedures.
• Deal with letters of guarantee, liaise with insurance companies and Embassies, and manage enquiries about hospital facilities.
• Handle reception queries and complaints courteously and timely.
• Ensure staff and patients are aware of hospital charges, payment methods, and guarantee letters or insurance procedures.
• Implement manual procedures during computer downtime and transfer information when systems are reinstated.
• Make follow‑up bookings for patients after appointments, and assist with booking further tests or consultations.
• Undertake duties in accordance with departmental policies and procedures.

• Excellent written and verbal communication skills.
• Experience delivering outstanding customer service consistently.
• Good knowledge of Excel and Word.
• Well organised, reliable, and proactive.
• Knowledge of medical terminology (desirable).

• 25 days holiday per year (pro rata to contract).
• Global wellbeing programme Viva covering mental, physical, financial, social, and environmental aspects.
• Flexible working arrangements.
• Family‑friendly benefits.
• Fixed‑term benefits allowance.
• Access to confidential employee assistance.

Bupa is a Level 2 Disability Confident Employer. We offer interview/assessment to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as part of the recruitment process.

We encourage applications from people with diverse backgrounds and experiences and champion diversity.