Senior Administrator

Detailed job description and main responsibilities Team Supervision and Support

• Provide day‑to‑day support and guidance to administrative staff under the direction of Operational and Clinical Leads.
• Assist with workload allocation, supervision, induction, and appraisal activity.
• Act as a first point of contact for administrative staff queries and escalating issues appropriately.

• Coordinate daily administrative functions to ensure efficient service operation.
• Ensure systems and records are maintained accurately and in line with Trust policies.
• Support the achievement of service KPIs and escalating performance concerns where required.
• Contribute to the development and implementation of efficient administrative processes.

• Liaise with clinical teams, service users, carers, and external stakeholders as required.
• Communicate sensitive and complex information appropriately, taking account of individual needs.
• Work closely with prescription administration teams to ensure service requirements are met.

• Support compliance with NICE guidance and organisational policies.
• Provide administrative support for audits, reporting, and service improvement initiatives.
• Assist with the preparation of reports relating to team performance and service activity.

• Provide cover for absent team members to ensure continuity of administrative support.
• Participate in training, meetings, and service development activity.
• Support financial and administrative procedures, including ordering supplies, stock control, petty cash, and Health Roster updates.
• Maintain a professional, approachable manner at all times.

• NVQ Level 3 in Business Administration or equivalent qualification.
• GCSEs (or equivalent) in English and Mathematics at Grade C or above.
• Evidence of ongoing professional development and willingness to gain relevant qualifications.

• Experience in a senior administrative role, including supervising or managing staff.
• Proven ability to manage competing priorities in a fast‑paced environment.
• Experience of working with IT systems and managing databases.

• Experience in healthcare or mental health settings.
• Experience implementing process improvements or supporting audits.

• Strong organisational and time‑management skills, with the ability to prioritise workloads effectively.
• Excellent communication and interpersonal skills, both verbal and written.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

• Approachable, professional, and supportive, with a positive attitude.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities.