Operations Coordinator - Mayfair

About the Role

Operating Coordinator role in our London Sales Mayfair Office.

• Customer
  
  Experience:
  
  Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
• Answer incoming and outgoing calls, welcome clients, manage external enquiries and refer clients to a wide range of KF services.
• Sales administration:
  Manage and execute all administrative aspects of the property journey across multiple instructions using our CRM system, ensuring best practice, compliance and client due diligence processes throughout the sales process.
• Finance:
  Generate final account invoices and credit notes, manage approvals of office contractor invoices, assist team with expense submissions and submit Saturday staff timesheets.
• Office management:
  Maintain a tidy and well‑organised office environment, completed safety checks, order supplies, assist with refurbishment/relocation programmes and implement ISO regulations and GDPR, data and IT security regulations.
• Operations:
  Prepare reports for management meetings, maintain accurate performance, holiday and absence records, manage diary and Saturday rota.

• Prior experience in a business support, administration or front of house role (preferred but not required).
• Flexibility, adaptability and a cooperative attitude.
• Excellent organisational skills with strong attention to detail and effective diary management.
• Excellent standard of English grammar and spelling.

Competitive salary.