Student Experience Officer

Salary: £36K to £41K (depending on skills and experience). Grade: G.

Hours:

35 per week. Fixed‑term contract up to 12 months. Vacancy reference: 26/38. Closing date:
Midnight, Sunday 5th July.

We are seeking a Student Experience Officer to serve as the first point of contact for non‑academic queries. The role provides first‑line advice and support to students, manages student cases to ensure accurate, timely advice, and assists with course‑related administrative tasks. Requires strong administrative skills, customer‑service experience, proficiency with phone, email, and computer systems, and the ability to serve diverse student backgrounds.

Working conditions:

hybrid with onsite presence at least 3 days per week, flexibility required around peak periods.

• Provide first‑line student support for non‑academic queries.
• Manage student cases ensuring accurate, timely advice and suitable outcomes.
• Assist with course‑related administrative support.
• Use a variety of computer systems and maintain accurate student records.

• Recent, relevant, and significant experience delivering high‑quality customer or student support.
• Strong administrative skills and proficiency in computer systems.
• Excellent communication skills and a customer‑focused mindset.
• Experience working with students or customers from diverse backgrounds.

• Right to work in the UK – visa sponsorship not available.

• 30 days annual leave plus bank holidays, and discretionary closure days over Christmas.
• Flexible work spaces, free tea and coffee, free use of campus tennis court and sport pitch.
• Personal pension scheme with 7% minimum contribution by the University, up to 10% contribution by the University.
• Loans up to £10,000 covering daily travel costs, rental deposits, and bicycles.
• Benenden medical cover.
• Employee discount service.
• £6.50 daily allowance in University catering outlets (when onsite).
• Hybrid and flexible working supported across the University.