Front Office Workplace Host

Job Summary

Front Office Workplace Host based at 25 Baker Street, London, Cushman & Wakefield Global Occupier Services.

• Meet and greet all external clients
• Manage the reception mailbox and ensure timely handling of all requests
• Oversee the booking system (Resource Scheduler) to optimise meeting room usage
• Set up event spaces in correct layout and conduct walk‑arounds of all meeting rooms
• Coordinate with the catering team to fulfil catering requests and keep menus up to date
• Report maintenance issues and liaise with the onsite engineer
• Attend operational meetings and maintain clear communication with the wider team
• Adhere to Health, Safety, and Environmental policies and promote a safe working environment
• Ensure signage and artwork are on‑brand and compliant, swiftly addressing non‑conformities
• Monitor daily walk‑arounds for faults or issues and log them with the London Facilities Helpdesk
• Track and manage all open jobs on FAMIS to final completion
• Quality‑check paperwork to ensure compliance and audit satisfaction
• Maintain and update all systems to remain compliant
• Understand and execute the escalation process for operational and risk issues
• Support sustainability performance and advise the team and stakeholders
• Interact with contractors and third‑party suppliers to enable service delivery
• Assist with project management and ad‑hoc tasks for Workplace
• Induct contractors into the building before works start
• Manage process for incoming internal and external mail and parcels, arranging same‑day and overnight couriers
• Escalate any service failures by suppliers on site
• Ensure a safe working environment within the Front of House area and report issues promptly
• Perform various administrative tasks as required by the business

• Solid educational background
• Essential customer service background
• Experience working in a fast‑paced, customer‑facing environment
• Strong focus on customer empathy and communication at all levels
• Polite and confident telephone manner
• Ability to multitask, work under pressure, and work both independently and as part of a team
• Strong priority management and change adaptability
• Attention to detail

• Proficiency in Outlook, Excel, Word, and relevant internal systems
• Knowledge of C&W Services operations and processes

Cushman & Wakefield is an Equal Opportunity / Affluent Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or any other legally protected characteristic. We firm up our commitment to inclusivity, diversity, and a barrier‑free workplace, ensuring an environment that respects and embraces the unique strengths and perspectives of every employee.