Front office Administrator

Border Control Admin Customer Service 7am-7pm 4 days on and 4 days off Immediate start on-site.

Location:

On-site in Ashford, Kent
Shift Pattern:
Various 7am-7pm, 7pm-7am and 11am-11pm
Pay Rate: £ per hour + holiday pay

As a Front Office Administrative Officer, you will be the primary interface between drivers and the on‑site operational teams. You will manage face‑to‑face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking‑in process.

• Greeting and assisting drivers at the front office
• Handling face‑to‑face queries relating to transport and border documentation
• Checking in drivers and managing bookings using the PINC system
• Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
• Allocating inspection bays and updating systems accordingly
• Clearing data and systems post‑inspection
• Liaising with on‑site operations teams and wider stakeholders
• Maintaining accurate records in a fast‑moving operational environment

• Excellent communication and interpersonal skills
• Confidence dealing with drivers
• Previous administrative or front office experience (desirable)
• Strong IT literacy and ability to learn new systems quickly
• Ability to work calmly and professionally in a busy, regulated environment
• Flexibility to work a rotating 4 on / 4 off shift pattern

• Competitive hourly rate of £ per hour + holiday pay
• Structured shift pattern offering regular time off
• Opportunity to work within a critical government‑facing operation
• Supportive team environment with on‑the‑job training

If you are highly organised, confident in dealing with the public, and thrive in a fast‑paced operational setting, we would welcome your application.