Resident Complaints & Data Governance Coordinator

The London Borough of Waltham Forest is seeking a Complaints Administrator to deliver a professional, customer-focused administrative service. The key responsibilities include managing complaints, Freedom of Information requests, and ensuring compliance with information governance. You will log, acknowledge, triage, and monitor tasks, providing essential administrative support to maintain accurate records and reporting.

Applicants should have experience in a fast-paced environment and strong communication skills to engage effectively with residents and stakeholders. The role is pivotal in supporting statutory requirements and improving service quality across the council.