Reception and Hospitality Host

Job Description

Portico is looking for a polished, people focused Reception and Hospitality Host (Receptionist) to join our close knit team based at the city offices of a leading energy company. This is a role for someone who thrives in a busy, multi tasking environment and takes pride in delivering a seamless, high quality front of house experience.

You’ll be the first point of contact for visitors and clients, providing a warm welcome and ensuring every interaction reflects the exceptional service standards Portico is known for.

• Deliver a professional meet and greet service for all visitors
• Manage a suite of 16 meeting rooms, ensuring smooth daily operations
• Handle courier deliveries, post, and general administrative tasks
• Order and maintain stock levels across reception and office supplies
• Manage permits and coordinate with internal teams
• Replenish and maintain coffee machines
• Maintain the upkeep of related back of house areas
• Present food for meetings, and ensuring proper food handling procedures
• Work collaboratively with on site service providers, including our hospitality partner

Hours:

40 hours per week, shifts from 08:30am – 5pm (occasional 07:30am – 4pm shifts).

Salary: £32,000 per annum.

We’re looking for someone who brings confidence, positivity, and genuine customer service passion.

• Previous experience in a front facing role – ideally front of house or reception
• Comfortable working in a fast paced, multi tasking environment
• Strong understanding of what excellent service looks like
• Good level of technology literacy
• Able to work independently and as part of a team
• Professional, proactive, and always ready to go the extra mile

Please note that this role involves some manual handling such as moving tables, chairs and partition walls for meeting room set ups. Candidates should only apply if they feel comfortable with the physical elements of the role.

What’s in it for you?

• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour confidential helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people