Office Manager & Personal Assistant FTC

Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training.

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Please note that this role is a 9-12 Month Fixed Term Contract.

• Provide professional and proactive support to the Managing Director.
• Provide support to the smooth running of the London Head Office and drive engagement & fun with the Head Office functions.
• Support projects that are running across the business where needed.

• Comprehensive diary management with a timely response to requests.
• Compile reports, presentations, minutes and draft internal communication.
• Keep the Managing Director updated on important information, progress on projects and diary management plans – ensure thorough communication throughout.
• Organise all internal and external meetings, including ensuring all necessary background material and meeting packs are prepared.
• Organise all travel arrangements and accommodation for the Managing Director, in accordance with the Global Travel Policy.
• Assist with organisation and attendance of external events, representing the interest and agenda of the Managing Director.
• Assist the Managing Director with cascading relevant information to the Management Team, building strong relationships and maintaining effective communication with all stakeholders.

• Maintain and develop the condition of the office.
• Coordinate general cleaning, maintenance and repairs needed, liaising with internal and external contacts as appropriate.
• Act as the primary point of contact for all external suppliers (e.g. cleaning contractors, fruit deliveries and maintenance providers), building strong relationships, ensuring service standards are consistently met, and maintaining the smooth day‑to‑day running of office services.
• Order all office supplies including stationery, bathroom and kitchen supplies.
• Manage and create all internal communications for Head Office, collaborating with key stakeholders, including HR, to ensure communications are accurate, engaging and aligned with business priorities.
• Own and produce the bi‑weekly newsletter, ensuring it remains relevant, informative and engaging for all colleagues.
• Manage the meeting room Outlook Calendars and provide support to all team if changes are needed.
• Ensure internal documents relating to the Office and WOW are kept thoroughly up to date.
• Take ownership of content creation and management of internal, local and global news forum remains current, engaging and a go‑to source for business updates and communications.
• Meet and greet company visitors, meeting with the MD and other ad‑hoc requests where necessary, accompanying them to the meeting room and arranging refreshments.
• Ensure all the meeting rooms are maintained to a high standard at all times.
• Arrange lunches and refreshments for meetings and trainings, both internal and external.
• Take sole responsibility for planning and delivering all social events, acting as the lead organiser from concept to execution. Manage event budgets, maintain an up‑to‑date annual events calendar, and coordinate support where required to ensure a positive, engaging and enjoyable workplace culture.
• Deliver a welcoming and informative onboarding experience for all new starters, including office tours, an introduction to our ways of working, and guidance on office facilities and processes to ensure a smooth transition into the business.
• Optional – Office First Aider (training will be required).
• Fire Marshall.

• Budget holder for travel.
• Responsible for the set‑up of new head office employees on Egencia, the company travel tool which includes training the new starter on the system.

• Manage all Office Purchase Orders.
• Create and manage annual POs at the start of each calendar year for all recurring annual and monthly expenditure (e.g. cleaning contracts).
• Manage ad‑hoc POs.
• Work proactively with Finance and Vendors as appropriate to deliver better…