Regional Records Lead

SPS is a global leader in Business Process Outsourcing (BPO), headquartered in Switzerland with operations worldwide. We partner with organisations across a wide range of industries to deliver smart, scalable onsite support and back-office solutions that drive efficiency and impact.

Known for our innovation, agility and commitment to service excellence, SPS continues to redefine what’s possible in the world of BPO—helping clients stay ahead in an ever-evolving business landscape.

As the EMEA Regional Records Lead, you will lead overseeing and directing the daily operations and execution of hardcopy records across the EMEA offices. This will include the assessment, coordination, and advancement of hard-copy records management across the Firm’s EMEA offices. You will ensure compliance with Firm policies, local legal requirements, plus client and compliance requests, while developing and executing services, initiatives, and projects aimed at reducing risks and costs associated with Information Governance (IG).

Responsibilities include leading as the primary EMEA hardcopy records contact for ensuring IG hardcopy processes and requests are efficiently and timely executed across EMEA offices (e.g. Legal Hold requests and Transfer requests), conducting on-site and off-site records assessments, applying retention and destruction rules, coordinating local cleanups, and overseeing third-party services for secure storage and shredding.

You will provide leadership to local records contacts (including Records Ambassadors or temporary staff), collaborate closely with the Americas Records Manager, EMEA Operations, and other key stakeholders, and interact with office managers, partners, and external vendors to deliver department hardcopy services effectively.

• Lead as the primary hardcopy records contact across all EMEA offices, overseeing core processes including records requests (e.g. legal holds and transfers), records inventory, assessment, quality review, and delivery of work product for retention and disposal domains across EMEA offices.
• Be able to efficiently utilise and update hardcopy records indexes in iCompli, the Firm’s Global Records Management system, for EMEA offices, where needed. Including being able to train new EMEA office users on iCompli and validate their accurate use of iCompli. Plus, on demand iCompli regional help include requests such as EMEA office records label printing.
• Work closely with accountable office and Firm stakeholders across records requests plus retention and disposal to ensure the timely delivery of work requests.
• Responsible for regular timely tracking and maintaining accurate trackers of key records and IG operational and other metrics, across the EMEA offices, into the Americas Records Manager and IG team.

• Lead the identification, prioritization, scheduling and projects of the outstanding EMEA offices not yet onboarded to the iCompli. Partner with local office and ambassador resources, where available, to progress the hardcopy assessment, review and rationalization. Work with the Records team to ensure a plan and execution of loading the local records indexes. Lead and deliver training on iCompli to relevant local office staff for the newly onboarded office (new ambassador, PA’s etc).
• Continuously assess EMEA offices hardcopy maturity and inventory on and offsite, to ensure firm hardcopy processes and polices are being followed. Escalating to and work with the Americas Records Manager were risks and gaps are discovered.
• Identify and partner with local office managers and/or ambassadors where local hardcopy records cleanup is needed. Consider on a regular basis where Firm office real estate planned changes may trigger or drive such reviews or rationalization of hardcopy holdings.
• Draft, review, and present proposals, project plans, status reports, metrics, and other information in a format and style relevant for the intended audience.
• Communicate directly with IG senior management; state areas of concern, address questions, and/or resolve…