Lead Service Coordinator

Position:
Lead Service Coordinator

Location:

Office-Based Canary Wharf

Salary: up to £38k, depending on experince

Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with operations manager and service desk manager.

The Lead Service Coordinator will join their ever-expanding Energy Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.

As the Lead Service Coordinator, you will be working out of the Companies office in Canary Wharf Monday to Friday.

• Schedule all works across the flagship contract
• Answer inbound calls from clients
• Raising and scheduling jobs
• Provide updates on work
• Arranging engineers and Subcontractors to attend works
• Compile reports for ongoing works, client and senior management
• Manage SLA & KPIs
• Raising purchase orders
• Managing material orders

• Experience in the HVAC and FM industry
• Office based in Canary Wharf
• Previous role held Service coordinator/Helpdesk or similar
• Highly Adept in handling in bound calls for customer queries and service requests
• Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
• Administration responsibilities including filing, preparing documents, receipting, keeping and updating records

• Basic Salary of £32,000-£38,000 DOE
• 08:00-17:00 Monday to Friday - Office based in Canary Wharf
• Overtime available
• 23 days holiday + Bank Holidays - increasing with service
• Pension 4%