Membership Assistant

Membership Support Assistant

Fixed-Term Contract – 6 Months

Salary: £27,250 per annum

Location:
Hybrid working – minimum 3 days per week in the office

Department:
Membership Services

Our client, a prestigious membership organisation is looking for a highly organised and customer-focused Membership Support Assistant to join our busy Membership Services team on a six-month fixed-term basis.

This role is ideal for someone who enjoys providing excellent customer service, managing administrative processes, and supporting members through key stages of their professional journey. As a first point of contact for members and customers, you will play an important role in delivering a responsive, accurate and professional service while helping to ensure a positive membership experience. The role requires a minimum of three days per week in the office due to the hands-on nature of membership administration and certificate processing.

About the Role

Working as part of a collaborative Membership team, you will:

• Respond to enquiries from members, customers and the public via telephone and email.
• Support membership subscription and renewal processes.
• Process membership payments and maintain accurate member records.
• Produce and coordinate the distribution of membership certificates and examination diplomas.
• Assist with membership communications, notifications and reminders.
• Update and maintain records within membership databases and CRM systems.
• Ensure membership administration processes are delivered accurately and efficiently.
• Work closely with colleagues to identify and resolve member queries and service issues.
• Provide wider administrative support to the team as required.

About You

You will be a proactive administrator with a passion for delivering excellent service and maintaining high standards of accuracy.

Essential Requirements

• Previous administration experience.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and work accurately under pressure.
• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Experience working with databases or information systems.
• Ability to use initiative and solve problems effectively.
• A flexible and collaborative approach to work.
• Educated to A-Level standard or equivalent.

Desirable

• Experience of membership or subscription processing.
• Experience working within a professional body, membership organisation, charity or association.
• Experience building positive relationships with a range of stakeholders.

Why Join Us?

This is a great opportunity to join a supportive and purpose-driven organisation where your work directly contributes to delivering an excellent experience for members. You'll work as part of a friendly team that values collaboration, respect, continuous learning and service excellence.

Contract Details

• Position: Membership Support Assistant
• Contract: Fixed-term, 6 months
• Salary: £27,250 per annum
• Working Pattern: Full-time
• Location: Hybrid working with a minimum of 3 days per week in the office
• Start Date: As soon as possible

Due to the volume of applications we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application unsuccessful on this occasion.

membership bespoke is acting as a recruitment business in relation to this role. membership bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membership bespoke remains the only specialist recruitment organisation in the UK which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.