Business Support, Administrative Assistant

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work.

Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Business Support role is a pivotal operational cornerstone for the Project & Development Services (PDS) Business. This position serves as the administrative foundation that enables fee earners and team leads to focus on their core technical responsibilities and deliver exceptional client outcomes. Operating primarily at a local level, you will be an integral part of a dynamic team with extensive connections within your local office, including involvement in charitable and social events.

Your role will also comprise of providing coordinated support to the national PDS team as needed, thereby contributing to the organisational infrastructure crucial for team success. As a Business Support professional, you will be at the core of daily operations, responsible for managing communications, coordinating team activities, processing documentation, maintaining systems, and ensuring the smooth execution of administrative processes. The success of the PDS team depends critically on having a skilled, proactive Business Support professional who can anticipate needs, navigate challenges independently, and maintain the robust administrative framework that underpins all client service activities.

With strong interpersonal skills and technical capabilities, this role forms the operational backbone that empowers technical experts to excel in their specialised work. Through their attention to detail, organisational abilities, and commitment to excellence, the Business Support professional directly contributes to client satisfaction, team efficiency, and the continued growth of JLL's reputation for outstanding service delivery across its extensive portfolio.

• Serve as the primary point of contact for your assigned team, delivering comprehensive administrative support that anticipates needs and resolves challenges proactively.
• Maintain a strong and accessible presence for your team. While we embrace flexible working arrangements, this is an office-based role requiring regular office attendance (3 – 5 days a week with exceptions strictly by line manager approval) to provide timely support. Demonstrate equal engagement in virtual environments through active online presence (MS Teams) and video (camera on) participation during remote meetings.
• Maintain regular (daily or as required) connects with the team and team lead to allow quick resolution of matters and outstanding items.

• Provide full administrative support to your assigned team within your local office.
• Provide support to the national PDS business support team as required i.e. ad hoc sickness and annual leave cover. To include support to wider teams in local offices as required and matrix reporting to local office manager/lead.
• Coordinate with the offshore PDS Business Support team in the JLL Business Services Function (JBS) for designated tasks and business…