PMO Coordinator - FTC

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Support the coordination and delivery management of Project Bird, working closely with the Programme Lead, PMO, workstream leads and key business and technology stakeholders. The role covers the day-to-day PMO activity required to support programme delivery, including planning, reporting, governance coordination, RAID management, action and decision tracking, dependency management, programme documentation and general programme administration.

• Own and maintain programme RAID log, action log, decision log – flagging risks requiring attention, following up on overdue actions, monitoring key dependencies
• Coordinate governance forum agenda’s & attendees, steerco logistics and pack
• Owns notes and actions in programme governance forums
• Support Programme Lead in status reporting, including following up with Workstream Leads for updates
• Maintain stakeholder/contact lists and distribution lists
• Processing NDA’s and maintaining the tracker
• Programme housekeeping - maintain the Sharepoint document library / version control
• Support implementation of programme ways of working and new team member onboarding (e.g.  licenses)
• Support meeting effectiveness. Making sure meetings have clear objectives, the right attendees, actions are captured, and follow-ups happen.
• Support Programme Lead in organisation of programme events, workshops

• Excellent organisation skills, with the ability to track a high volume of activity across multiple work streams, manage competing priorities, plan ahead and follow agreed processes consistently.
• Excellent attention to detail and highly accurate, with the ability to spot when information is missing or incorrect, and keep logs up to date with relevant information, maintaining this focus consistently
• Proactive and reliable, with the confidence to take initiative, follow up on actions, chase missing inputs and flag gaps where support is needed.
• Builds good working relationships quickly and works with stakeholders in a professional and collaborative way to keep updates, actions and deadlines moving.
• Clear and effective communicator, able to produce well-written updates, actions and meeting notes, and share clear instructions with the project team.
• Able to stay calm, focused and adaptable in a fast-moving programme environment where priorities may change.
• Good judgement and professionalism, including knowing when to elevate risks, issues or gaps, and handling sensitive programme information appropriately.
• Previous PMO or project support experience desirable, including exposure to governance forums, RAID logs, action and decision logs, and dependency tracking.
• Confident using Microsoft 365 tools, including Excel, PowerPoint, SharePoint, Teams and Outlook; experience using  would be advantageous.
• Willingness to learn and…