Daytime Receptionist

To work alongside the management team in assisting with the running of the Bromley GP Alliance services.,

• Manage patient requests to book clinical appointments for services offered by BGPA
• Complete EMIS tasks
• Manage patient enquiries and cancellation requests efficiently and swiftly ensuring patient satisfaction
• Support and action administrative emails
• Liaise with GPs and host practices to obtain relevant information to help with the running of the services
• Provide administrative support to all services
• Provide administrative assistance to the operational team as required
• Undertake a wide range of administrative duties ensuring information is managed correctly, filed and followed up accordingly
• Once trained, competent in both EMIS and ERS systems
• Have working knowledge of all software and hardware, i.e, photocopier, email, patient information system
• Support the management team in training new staff when required, To work alongside the management team in assisting with the running of all Bromley GP Alliance services.
• Educated to GCSE level grade C/4 or above in Maths and English. BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population.
• Previous experience of working in a busy Receptionist/Administrative role., Good computer literacy skills including knowledge of Word, Excel and Outlook.
• Excellent communication skills, both verbal and written.
• Excellent grammar, spelling and punctuation.
• Good interpersonal skills.
• Good organisational skills., Previous experience of using EMIS/Accurx/ERS, Ability to communicate effectively with professionals at all levels.
• Ability to work on own initiative, without supervision and to prioritise own workload.
• Ability to work under pressure in potentially stressful situations.
• Ability to work as a team.
• Ability to learn new systems., Educated to GCSE level grade C/4 or above in Maths and English.
• BGPA's goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS. BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services and supporting its workforce. BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

The role will be between 15 - 30 hours per week depending on availability and the possibility of a job share. Duties and Responsibilities as a Receptionist Manage patient requests to book clinical appointments for services offered by BGPA Complete EMIS tasks Manage patient enquiries and cancellation requests efficiently and swiftly ensuring patient satisfaction Support and action administrative emails Liaise with GPs and host practices to obtain relevant information to help with the running of the services Provide administrative support to all services Provide administrative assistance to the operational team as required Undertake a wide range of administrative duties ensuring information is managed correctly, filed and followed up accordingly Once trained, competent in both EMIS & ERS systems Have working knowledge of all software and hardware, i.e., photocopier, email, patient information system Support the management team in training new staff when required Personal/Professional Development Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development Participate in any training programme implemented by the management team Effectively manage own time, workload and resources Assess own performance and development and take accountability for own actions, either directly or under supervision.

Communication Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary. To deal with all telephone calls related to the services, ensuring callers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient material in a sensitive and discreet fashion in compliance with Bromley GP Alliance policy and procedure.

To be able to influence, motivate and involve individuals and teams…