Programme Coordinator

Are you a highly organised administrator who thrives in a busy, fast-paced environment? Do you enjoy delivering exceptional customer service, coordinating multiple priorities and ensuring everything runs smoothly behind the scenes?

This University, based near Goodge Street, are seeking a temporary Short Courses Coordinator to start ASAP for approx. 3 months whilst they look to appoint permanently to the role.
Please note that you will need to on-site daily.

There will be occasional evening commitments (no later than 7.00pm) and very occasional Saturday morning working as required by the programme.

You will provide essential support to a busy short courses team during a period of recruitment. This is an excellent opportunity for someone who enjoys variety, takes pride in their attention to detail and can confidently manage competing demands whilst delivering a first-class experience for customers and stakeholders. The role supports the delivery of a broad programme of short courses and learning activities.

Working onsite as part of a collaborative team, you will be responsible for ensuring courses are fully prepared and delivered efficiently. You will support tutors, participants and internal stakeholders, helping to create a professional and welcoming learning environment. The position involves a combination of administration, customer service, operational coordination and resource management.

• Act as a first point of contact for participant enquiries by email, telephone and in person.
• Deliver inductions for new participants and provide ongoing support throughout their learning journey.
• Prepare course documentation, participant information and communications ahead of programme delivery.
• Support tutors by preparing resources, including printing, formatting and photocopying course materials.
• Ensure all course preparation is completed accurately and on time before programme launch.
• Create and maintain participant records, enrolment information and supporting documentation.
• Coordinate room bookings, online meeting links and course resources to support programme delivery.
• Liaise with colleagues across departments to ensure a seamless participant experience.
• Support administrative, reporting and financial processes within the team.
• Deliver a consistently high standard of customer service and respond effectively to participant and tutor queries.

We are looking for someone who can demonstrate:

• Strong administration experience within a busy higher education environment, ideally within programmes teams.
• Excellent organisational skills and the ability to juggle multiple projects simultaneously.
• Exceptional attention to detail and accuracy.
• Excellent customer service skills with confidence communicating by phone, email and face to face.
• Strong IT skills, including Microsoft Office applications.
• The ability to learn and adapt to new systems quickly.
• Strong written and verbal communication skills.
• The ability to work independently whilst contributing positively as part of a team.
• A proactive and flexible approach, with the ability to respond effectively to changing priorities.

This is a fantastic opportunity to join a passionate team and make an immediate impact in a varied and hands-on coordination role. You'll play a key part in ensuring participants receive a high-quality experience whilst supporting the smooth delivery of a busy programme of courses and events.