Data and Membership Officer

As the Data and Membership Officer for the Living Wage Foundation (LWF), you will play a pivotal role in supporting the smooth running of our internal processes and supporting our network of nearly 17,000 accredited Living Wage employers. Your responsibilities will span data management, customer service, finance administration, and team support. You will contribute to effective data management by supporting system updates, maintaining high-quality records on platforms such as Salesforce and Act On, and generating reports for use by senior management.

Additionally, you will coordinate the administration and reconciliation of credit card payments and act as a liaison between the CUK Finance and LWF teams. In the area of customer service, you will manage our Employer support email inbox, respond to queries, and elevate complex issues as needed. You will also be responsible for updating internal systems, supporting merchandise and branding requests, and representing the Foundation in both written and verbal correspondence.

Team support duties will include arranging logistics for team events, providing occasional administrative assistance to senior leadership, and ensuring internal handbooks and guidance remain current. Throughout all areas of your work, you will collaborate closely with colleagues across the LWF Team to ensure we meet the needs and expectations of our employer network and other key stakeholders.

• Support LWF team with good data management, reviewing employer pipeline numbers, reporting to Senior Management Team (SMT) when there are issues or delays.
• Clean employer data, escalating complex issues to relevant colleagues.
• Support the Senior Data and Insight Manager to maintain high-quality data across our systems, including Salesforce (CRM) and Act On (marketing email platform).
• Support the Operations and Insight Team with testing and implementation of new systems and processes.

• Keep internal handbooks and guidance up to date with ways of working practices, systems and policies, working with the LWF team to consider and implement improvements to make LWF an efficient and positive place of work.
• Create and share basic reports from Salesforce for use by the team and SMT.

• Represent the Living Wage Foundation coherently in writing and verbally.
• Work collaboratively with the team and across Citizens UK to ensure that we are meeting the customer service expectations of our employer network and stakeholders.

• Manage our Accreditation Inbox, including responding to simple accreditation or form questions, and escalating more complex questions where necessary in a timely and helpful manner.
• Update Moneypenny (LWF switchboard) on team changes, holidays etc. Receive and respond to general enquiries received through the switchboard.
• Support on Employer Merchandise and branding requests where required, ensuring timely delivery and clear correspondence.

• With Operations & Data Officer, support the LWF team to book items in and out of LWF merchandise library.
• Arrange logistics for LWF all staff Away Day.
• Provide Senior Leadership Team (SLT) with occasional administrative support including booking travel, rooms, and making purchases when necessary.

• Coordinate the administration and reconciliation of credit card payments.
• Liaise between CUK Finance team and LWF team, ensuring each team is updated on processes and working cross-team to ensure good communication.
• Administration of LWF Away Day budget.

• Responsibility for delivering agreed areas of the Foundation's work plan.
• Work collaboratively with the LWF…