Team Administrator

• 1.1 To provide a high quality administrative service to a multi-disciplinary team
• 1.2 Within a team framework provide a high quality comprehensive support function ensuring effective standards of quality and equality to team of workers, including an effective responsive reception service to callers to office.
• 1.3 To provide an effective and efficient quality word processing support service, utilising software including Microsoft packages. And to carry out audio-transcriptions
• 1.4 To support the team with all administrative tasks around team meetings including CIG meetings (diary management/minute taking/action logs)
• 1.5 To be responsible for initiating, developing and maintaining client record systems ensuring all of the statutory and organisational requirements for their maintenance, safekeeping and disposal are adhered to at all times.
• 1.6 To be responsible for the day to day processing of an effective and sensitive customer service when dealing with direct contact with Service Users, telephone calls and correspondence, (some patients may be emotionally vulnerable/distressed. Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely.
• 1.7 To maintain information system detailing the whereabouts of department members during working day, relaying details appropriately and timely.

• Organising and minuting meetings, ensuring actions are tracked and followed up
• Experience of using an NHS EPR system ie S1/Rio/Iaptus
• Previous experience in supporting medical Clinic's including but not exhaustive of: MH forms/appt set up and reminders/updating patients electronic records
• Monitoring and supporting shared team in box
• Strong IT skills, especially in Microsoft Office, and confidence in handling data
• Strong communicating skills both in writing and verbally with team members, professionals from other teams and patients.
• Able to deal with patients who are emotionally vulnerable/distressed compassionately and appropriately
• Supervising and supporting junior administrative colleagues, helping to develop working practises

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs.

The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board.

The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.