Operations​/Office Manager

Role: Operations/ Office Manager

Location: London

Hours: 09.00 - 18.00, early finish on Fridays

Contract Type: Permanent, Full-Time

Industry: Creative

Days in Office: 5 days in office

Salary: Up to £52,000 DOE

We are delighted to be working with a highly regarded, boutique creative business specialising in architecture and interior design. Based in London, this established and successful company has a close-knit team of 10 and offers a friendly, sociable and collaborative working environment.

They are looking for a capable, organised and proactive Office Operations Manager to take responsibility for the smooth running of the business, providing essential support across office operations, finance, HR and project administration. This is a fantastic opportunity for someone who thrives on variety, enjoys being involved in all aspects of a business and is confident taking ownership of their responsibilities.

The role offers plenty of autonomy and the chance to become a valued and integral member of a talented team.

• Coordinate day-to-day financial processes, including invoicing, payments, expenses and account reconciliations.
• Work closely with the Directors and external accountants on payroll, VAT, cash flow and financial reporting.
• Maintain financial records, budgets and spreadsheets, ensuring information is accurate and up to date.
• Assist with the financial administration of client projects, including contracts, deposits, payment schedules and expenditure tracking.
• Monitor outstanding invoices, follow up on payments and ensure project accounts are correctly reconciled.

• Take responsibility for the efficient day-to-day running of the studio, ensuring a welcoming and well-organised workplace.
• Manage relationships with external suppliers, contractors and service providers.
• Oversee office maintenance, facilities, insurance, equipment and general administrative processes.
• Coordinate meetings, visitors, travel arrangements, team events and deliveries.
• Act as the main point of contact for external IT support, overseeing office technology, telecommunications and service agreements.

• Support recruitment processes, new starter inductions and employee onboarding.
• Maintain personnel records, coordinate annual leave and assist with performance reviews.
• Liaise with external HR advisers on employment-related matters.
• Ensure health and safety procedures are maintained, including risk assessments, fire safety requirements and relevant training.

• Mininmum of 5 years in an Office Manager or similar position
• A strong aptitude for numbers and a genuine interest in financial administration, which forms an important part of this position.
• Excellent Excel skills, strong IT capabilities and confidence working with financial systems.
• Exceptional organisational skills, accuracy and attention to detail.
• The ability to manage competing priorities, use initiative and work independently.
• A positive, hands-on and adaptable approach, with a willingness to get involved wherever needed.
• Strong communication skills and the confidence to build relationships at all levels.