Receptionist​/Administrator

Join Our Team as a Receptionist/Administrator We are looking for an approachable, resilient, and well-organised Receptionist/Administrator to join our front-of-house team. Whether you are looking to start a rewarding career in healthcare or bring customer service experience from another sector, we welcome your application. If you are approachable, organised, and enjoy working in a busy healthcare environment, we would love to hear from you!

• 1.Is looking to work full-time/5 days a week/7.5 working hours per day)
• 2.Is available to cover extended hours on Mondays (finish at 8:00PM / 7.5hrs working hours shift)
• 3.Is available to work flexible weekday shifts starting at 07:45 or finishing at 18:30.
• 4.Has previous GP surgery experience.
• 5.Possesses IT skills and is proficient in EMIS Web.
• 6.Demonstrates flexibility, strong team values, and a commitment to delivering high-quality patient care.
• 7.Is committed to further training and development and exhibits exceptional communication skills.

Please Note:

Previous applicants need not apply.

As a Receptionist/Administrator, you will play a vital role in supporting the smooth running of the practice and providing an excellent service to our patients. Your responsibilities will include:

• 1.Warmly welcoming patients and visitors, handling enquiries with empathy, care, and professionalism.
• 2.Managing phone calls, emails, and face-to-face requests efficiently in a fast-paced environment.
• 3.Supporting the patient triage process by accurately recording details and directing queries in line with practice protocols.
• 4.Carrying out core administrative duties, including clinical scanning, record updating, filing, processing ERS referrals, and prescription requests.
• 5.Processing new patient registrations and maintaining accurate, confidential patient records in line with GDPR requirements.
• 6.Working closely alongside GPs, nurses, and practice managers to ensure seamless patient care across both sites.

As a Receptionist/Administrator, you will support the smooth running of the practice by providing an efficient, professional, and patient-focused service.

Key responsibilities include:

• 1.Front desk duties
• 2.Managing appointments, telephone calls, emails, triage requests and patient queries efficiently and accurately.
• 3.Administrative duties: data entry, scanning, filing, processing correspondence, maintaining accurate records, processing patient registrations, prescription requests, referrals and other administrative tasks in line with practice procedures.
• 4.Performing essential checks
• 5.Ensuring patient confidentiality is maintained and sensitive information is handled securely in accordance with data protection requirements.
• 6.Working collaboratively with clinicians and the wider practice team to support high-quality patient care.
• 7.Attending Practice meetings and trainings