Administrator | Community Healthcare NHS Trust

Company:

Company:
Central London Community Healthcare NHS Trust

Salary: £27,106 - £28,850 Per Annum, inclusive of HCAS

Central London Community Healthcare NHS Trust provides a wide range of community services, and the Hertfordshire Division is recruiting.

We are seeking a motivated and organised Band Three Administrator to join our Planned Care Team based in Dacorum, Hemel Hempstead. This is a full‑time role, working thirty‑seven and a half hours per week, and offers an excellent opportunity to support a busy and dynamic community service.

As part of the Planned Care Team, you will provide comprehensive administrative support to ensure the smooth running of daily operations. The role is varied and fast‑paced, requiring strong attention to detail, excellent communication skills, and the ability to work both independently and as part of a wider team.

You will be responsible for a range of duties including managing telephone enquiries, contacting patients regarding visit times, maintaining accurate patient records, supporting stock management, and contributing to the overall coordination of the service. Proficiency in Microsoft Word, Excel and email is essential. Experience using Systm One would be an advantage.

We are looking for someone who is adaptable, confident in managing competing priorities, effective communicator, and committed to delivering high‑quality administrative support. You will be joining a friendly and supportive team based at The Forum, Marlowes, Hemel Hempstead.

Please note - We are unfortunately unable to offer sponsorship for this Band 3 role.

• Carrying out routine entry of information and scanning of patient notes onto the Systm One database
• Monitoring of stationery cupboards and medical storeroom for stock and support in the ordering of service stationery and medical supplies when required
• Forwarding discharge summaries and other letters to patients and general practitioners
• Contacting patients by telephone to communicate changes to visit dates etc.
• Carry out general office tasks such as sorting incoming mail, ranking outgoing mail, photocopying and keeping the office tidy.
• Accurately record information on Trust IT systems and databases
• Answer incoming calls, dealing with enquiries in a helpful manner, proactively taking action where appropriate.
• Deal with enquiries, correspondence and information received by the service in conjunction with other staff.

You will need to be able to liaise appropriately with individuals from a wide range of backgrounds including:

• All members of the Planned Care team
• Other admin and clerical staff
• Health and social care professionals from services both within Central London Community Healthcare NHS Trust and from external organisations

You will also be expected to receive, record and relay confidential and sensitive information relating to patient care, ensuring that accurate details are exchanged with all relevant staff.

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means…