Customer-focused Administrator

We are looking for a friendly, organised and customer-focused Administrator to join our Theatres, Anaesthetics, Pain Services and Pre-Assessment team. This is a rewarding role at the heart of patient care, where you will help ensure patients receive a seamless experience throughout their healthcare journey. As the first point of contact for many patients, families and visitors, you will play a key role in creating a welcoming, professional and inclusive environment.

You will support patient pathways by managing appointments, coordinating admissions and procedures, maintaining accurate records, and responding to enquiries with empathy and efficiency. Your work will directly contribute to delivering timely care and an outstanding patient experience. This role offers the opportunity to work closely with clinical, operational and administrative colleagues across a range of specialties and hospital sites. We are looking for someone who enjoys helping people, thrives in a busy environment, and takes pride in delivering excellent customer service while maintaining high standards of accuracy and professionalism.

• Provide a professional and customer-focused service to patients, carers, visitors and colleagues, acting as a key point of contact for the department.
• Coordinate patient appointments, admissions and procedures, ensuring bookings are managed accurately and in line with Trust policies.
• Maintain accurate patient records on Trust systems, ensuring high standards of data quality and confidentiality.
• Respond to telephone, email and face-to-face enquiries, resolving routine issues and escalating concerns where appropriate.
• Manage correspondence, documentation and administrative processes, ensuring tasks are completed accurately and within agreed timescales.
• Liaise with clinical and administrative teams to support the smooth running of services and timely patient care.
• Monitor and track patient pathways, highlighting delays or potential breaches to relevant staff.
• Support the preparation of reports, audits and service performance information as required.
• Maintain office systems, order supplies and undertake general administrative duties to ensure efficient service delivery.
• Provide cross-cover for colleagues during periods of absence and contribute positively to team objectives.
• Participate in training, service improvement activities and other duties appropriate to the role.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

• career development, flexible working and wellbeing, staff recognition scheme.
• Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.