Medical Receptionist

The Patient Services Team at Hampstead Group Practice, a training practice of about 18,000 patients, is hiring medical receptionists. The work is front-line: answering calls and emails, triaging patients to clinics or other services, handling prescription requests and supporting clinicians with admin. Posts are full or part-time, with shifts from 8am to 6.30pm, Monday to Friday. Computer literacy and the ability to work under pressure are essential;

NHS and EMIS Web experience are welcome but not required.

• Act as first point of contact for patients registered with the practice
• Answer phone calls and email queries from patients and external organisations
• Triage calls, booking patients into clinics or signposting them to other services
• Handle prescription requests, liaise with pharmacies and support the clinical team with admin
• Print and prepare repeat prescriptions for doctor signature and issue prescriptions, letters and forms for collection
• Receive and direct patients, including travel clinic and private medical attendees, and answer the results line
• Process new registrations, match records and scan results and correspondence into patient records
• Monitor and assist with two-week-wait referrals via the e-Referral system
• Act as chaperone when a doctor or nurse requests it
• Support child immunisation and cervical screening target work when required
• Collect payments for chargeable items and book transport for patients
• Open and close the surgery and phone lines, and check premises security and tidiness

• Computer literacy in Microsoft Office and email
• Excellent interpersonal, written and verbal communication
• Friendly, efficient handling of telephone enquiries
• Prioritising and managing a varied workload
• Working under pressure
• Good literacy and numeracy

• Understanding written and oral instructions
• Problem solving and working autonomously on own initiative
• Discretion and maintaining confidentiality
• Understanding of patient confidentiality and Data Protection legislation
• Awareness of how disability affects a person's life
• Flexibility

• Experience of working in a GP practice
• EMIS Web clinical system experience
• Knowledge of medical terminology
• Previous NHS experience

• Training and mentoring from a training practice