Temporary GP Receptionist - Maternity Cover

Bloomsbury Surgery needs a receptionist to cover maternity leave in its reception team for 12 months from December 2026. The work centres on patient contact, both face-to-face and by phone, with appointment booking, prescription requests and incoming correspondence. It is a full-time, Monday to Friday post in a busy practice, with some flexibility around hours. Previous GP reception experience is required, and experience of EMIS Web is desirable.

• Deal with patient enquiries face-to-face, by telephone and electronically
• Book, cancel and rearrange appointments in line with practice procedures
• Process prescription and other patient requests
• Answer incoming calls and take and pass on messages accurately
• Handle incoming correspondence, electronic tasks and administrative requests
• Update patient information on the clinical system and register new patients
• Signpost patients to the most suitable member of the practice or wider healthcare team
• Deal sensitively with anxious, distressed or frustrated patients
• Support the processing of referrals, forms and general practice administration
• Provide administrative support to GPs, nurses and other clinicians
• Communicate with hospitals, pharmacies and other healthcare organisations
• Greet patients and visitors in a friendly, professional manner

• Good standard of general education, including English and Maths or equivalent

• Previous experience working as a receptionist within a GP practice
• Experience dealing with patients face-to-face and by telephone
• Experience using GP clinical systems
• Experience of appointment booking and general practice administration Skills & knowledge
  • Good communication and interpersonal skills
  • Good organisational and administrative skills
  • Managing a busy workload and prioritising competing demands
  • Understanding of patient confidentiality
  • Working effectively as part of a team
  Other
  • Reliable, professional and flexible approach to work Nice to have
    • Experience using EMIS Web
    • Experience of electronic prescribing and processing prescription requests
    • Knowledge of NHS primary care and general practice procedures
    • Experience dealing with electronic correspondence and clinical or administrative tasks
    • Customer service, administration or healthcare-related qualification
    • Relevant training in confidentiality, information governance or customer service
    • Experience in a busy Central London or similarly fast-paced GP practice
    What’s offered
    • Some flexibility around working hours