Medical Receptionist​/Admin

We are offering a part‑time receptionist/administrator, to join our friendly team. To be successful in this role, you will be a friendly, approachable and reliable team player with excellent communication and interpersonal skills, both face‑to‑face and over the telephone. You will be confident working in a busy environment, able to remain calm under pressure, and capable of managing multiple tasks efficiently while maintaining a high standard of patient service.

The successful candidate must be available to start in December 2026. Flexibility is essential, as the role will involve working a variety of shifts, including early starts from 8:00 am and/or late finishes at 8:00 pm. You will also be expected to provide holiday cover when required. Previous experience using EMIS Web is essential. The successful candidate must be confident using the system to support the day‑to‑day running of the practice and be comfortable using computer systems to manage administrative tasks efficiently.

• Welcoming patients and visitors, answering telephone calls, emails and online consultations professionally.
• Booking appointments via EMIS Web and directing patients to the appropriate clinician or service.
• Processing medical report requests and cash payments, ensuring requests are completed within agreed time frames.
• Printing forms for clinics, including blood tests and X-rays.
• Providing specimen pots and forms, ensuring dates and times are correctly recorded.
• Registering new patients and recording clinical information, including blood pressure and weight readings.
• Maintaining a tidy reception area and replenishing supplies.
• Supporting distressed or vulnerable patients with empathy and handling challenging situations sensitively.
• Recalling patients for essential reviews, including diabetes, to support QOF targets.
• Scanning, coding and filing documents into patient records using Docman.
• Monitoring and ordering clinical and administrative supplies.
• Liaising professionally and confidentially with other healthcare departments.
• Completing mandatory training and contributing to enhanced services, CQC requirements, audits and quality improvement activities.
• Opening and securing the premises when required.
• Providing flexible cover for colleagues, including short‑notice sickness absence.

Additional hours will be reimbursed where agreed in advance, in accordance with practice policy.

We are offering a part‑time receptionist/administrator, to join our small friendly team. In order to be successful, you must be a good team player with excellent communication skills both face to face and over the telephone, as well as being able to work under pressure and having the ability to multitask. We require someone who is flexible as the position will involve morning shifts (8:00am) and/or late evenings (8:00pm), as well as someone who is willing to cover holidays.

You will need to be able to start in December 2026. The practice uses EMIS web as the clinical system, so it is preferable that you have had experience in using this tool or you are computer literate and can adapt to different software systems efficiently.

• Welcoming patients and visitors, answering calls, emails and online consultations, ensuring needs are met.
• Booking appointments appropriately via EMIS, directing them to the correct clinician.
• Assisting patients with medical reports, dealing with cash payments and completing request within the given time frame.
• Printing and handing out forms for patients to take to different clinics e.g. Blood test and x-ray forms.
• Supporting patients with specimen pots and forms, making sure the date and time on both forms and sample.
• Registering new patients and recording clinical information,…