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Senior Business Analyst; CRM/Salesforce
Job in
West End, Central London, Greater London, England, UK
Listed on 2025-12-04
Listing for:
Red King Resourcing
Full Time, Part Time
position Listed on 2025-12-04
Job specializations:
-
Business
CRM System -
IT/Tech
CRM System
Job Description & How to Apply Below
Location: West End
Senior Business Analyst (Contract) - Salesforce / CRM
My Client is urgently recruiting for an experienced Senior Business Analyst to support a major CRM and digital transformation programme. The successful candidate will work closely with stakeholders across the organisation to analyse business needs, map processes, define requirements, and support the delivery of Salesforce and cloud-based solutions.
This role is ideal for someone with strong Higher Education or Public Sector experience who can confidently operate in complex, multi-stakeholder environments.
Key Responsibilities
Lead business analysis activities across CRM, sales, and cloud transformation work streams.
Engage with senior stakeholders to gather, validate, and document business requirements.
Analyse existing processes and workflows, identifying opportunities for improvement.
Translate business needs into clear user stories, acceptance criteria, and functional specifications.
Work closely with technical teams to ensure Salesforce solutions align with business objectives.
Support testing, user adoption, and change management.
Produce high-quality documentation including process maps, data models, and project artefacts.
Essential Skills & Experience
Proven experience as a Senior Business Analyst.
Background in Higher Education or Public Sector strongly preferred.
Strong hands-on experience with Salesforce (Sales Cloud, CRM, or related modules).
Deep understanding of CRM systems and associated business processes.
Experience working on cloud-based transformation programmes.
Excellent stakeholder engagement and communication skills.
Ability to work in a hybrid environment, collaborating effectively with on-site and remote teams.
Working Pattern
2 days per week in the office
Thursday is the anchor day (team collaboration day)
Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client
Position Requirements
10+ Years
work experience Additional Information / Benefits
Inside IR35
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