Revenue Operations Manager

Location: City Of London

Overview

UP3 is a dedicated Service Now Managed Service provider, founded in 2016 by highly experienced Service Management and Service Now sales and delivery professionals.

We have a wealth of experience working both as customers of Service Now and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform.

We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too.

• No-one is above making the tea or watering the plants.
• Do the right thing by the customer. Always.
• No room for egos, politics or gossip.
• We're a team. Take pride in sharing what you know.
• If you see something that needs doing, roll up your sleeves and get it done.
• Remember, at some point, you did something for the first time.

Responsibilities Deliver a clear oversight of Sales Performance

• Provide an agreed dashboard and summary of sales performance at a regular cadence to Senior Leadership; to include the sales cycle end to end, and a clear view of sales pipeline health and potential revenue risks.
• Collaborate with the PMO to maintain an aligned view of the sales forecast and resource availability. Support recommendations around hiring, and phasing of work where required.
• Partner with Finance, providing the relevant insights to support accurate financial forecasting and a clear understanding of billing and revenue recognition time frames.
• Take ownership of the continuous improvement and refinement of Sales reporting and analysis to support improved visibility and decision making by Senior Leadership.
• Provide ad-hoc reporting and analysis as required.

Partner with the Sales Director to provide Sales Administration Support

• Co-ordinate RFP / Bid submissions, drafting responses and gathering the required information. Project manage the RFP responses to ensure any deadlines are met and ensure successful submission.
• Liaise with customers, partners, and external stakeholders to support the co-ordination or follow-up of sales activity as directed.
• Support with the collation of marketing materials and collateral where required.
• Support Finance in ensuring PO’s and invoices are processed in a timely manner, co-ordinating with the relevant Sales owner as needed.

Manage Service Now sales documentation and Partner Program compliance

• Co-ordinate and monitor Partner Portal deal registrations, with input from the Sales Team, and Partner Management Team stakeholders as required.
• Support the Service Now license sales process including, requesting quotes from Service Now, placing licence orders, and liaising with both the customer and Service Now to ensure all paperwork is signed.
• Manage the UP3 product sales process, ensuring all customer-facing documentation is completed, placing the product order with the Service Now store, ensuring the client has downloaded the product, and that the Account Manager / Delivery Team are kept informed throughout the process.
• Maintain a strong understanding of UP3's obligations within the Resell Partner Program framework, and help the Sales Team to maintain compliance.

Partner with the Sales Director to improve Sales Team outputs

• Provide regular analysis of Individual Sales Performance across the Team to the Sales Director; sign-posting any risk areas or action required for follow-up. Engage with Finance, the Professional Services Director and the PMO as required to ensure accuracy of information.
• Own the co-ordination of team activities as directed, including any regular team or cross-functional meetings, and ensuring the relevant preparation across attendees where required.
• Support the co-ordination of team management cycles, such as target setting, performance reviews, and commissions to ensure timely completion.
• Track or project manage sales initiatives and incentives as required.
• Support onboarding and training of staff on Sales tools and processes.

Sales Tool Management

• Manage the CRM system (Hubspot). Co-ordinate renewals and ensure the appropriate licensing and subscriptions are in place. Maintain the appropriate user administration and controls.
• Optimize CRM system use and outputs. Take personal accountability for recommending,…