Quality & Compliance Officer

Do you care about doing things properly and helping others raise their standards?

At Get Set UK, we deliver employability, education and skills programmes that help people move into sustainable work. Quality, compliance and fidelity to contract requirements are critical to achieving strong outcomes and maintaining trust with commissioners .

We are looking for a Quality & Compliance Officer who will help protect service integrity, strengthen standards and support continuous improvement across multiple contracts .

This role works across delivery areas and funding streams. It requires adaptability, sound judgement and confidence working with different frameworks and requirements.

If you are evidence-led, organised and comfortable influencing operational teams, this role will suit you well.

What This Role Is Really About

This role is about protecting standards and improving practice.

You will:

• Audit delivery against contractual requirements and quality frameworks
• Identify compliance risks and areas for improvement
• Provide clear, balanced feedback
• Support teams to strengthen consistency and quality
• Track corrective actions and provide assurance reporting

You will work across different contracts and standards, which may include IPS Fidelity, DWP requirements, safeguarding frameworks and internal quality expectations.

You will need to adapt your approach depending on the contract, while maintaining consistent professional judgement.

What You Will Do

You will:

• Conduct scheduled and responsive audits across services
• Review files, processes and practice against relevant contract standards
• Produce clear audit findings and practical action plans
• Track actions through to completion and measure impact
• Deliver feedback sessions and quality briefings to operational teams
• Use Excel and digital systems to analyse trends and report risk
• Contribute to governance meetings and continuous improvement initiatives

This role requires confidence, organisation and the ability to balance support with accountability.

The Standard We Work To

We are looking for someone who can demonstrate:

Strong quality judgement: You know the difference between minor issues and material risk.

Adaptability: You can work across multiple contracts and standards without losing consistency.

Integrity: You hold standards fairly and consistently.

Influence: You can challenge appropriately and support improvement without damaging relationships.

Data confidence: You can interpret and present information clearly using reporting tools.

Follow-through: You do not just identify issues. You ensure they are resolved.

Who This Role Suits

You may come from:

• Quality assurance or audit roles
• Compliance or governance positions
• Contracted or regulated services
• Employability, skills, education, health or social care

Experience of frameworks such as IPS Fidelity is valuable, but the most important quality is your ability to understand and apply contract requirements accurately and consistently .

What You Will Bring

Essential:

• Experience in quality assurance, compliance or audit within a contracted or regulated environment
• Strong attention to detail and evidence-based thinking
• Experience writing audit findings and improvement plans
• Confidence working with operational managers
• Strong organisational skills and ability to manage competing priorities
• Confident use of Excel and digital reporting systems

Desirable:

• Experience in employability, skills or education programmes
• Knowledge of IPS Fidelity or other performance and compliance frameworks

A Day in the Life of a Quality & Compliance Officer

“My day usually begins by reviewing audit schedules and any emerging risks across contracts. I might carry out a file review for one programme in the morning, checking compliance against funding rules and quality standards. Later, I could review delivery against a different contract framework, identifying where practice needs to improve. After completing checks, I meet with managers to explain findings clearly and agree practical next steps.

I focus on what matters most and make sure actions are realistic and time-bound. Throughout the week, I track progress on previous actions, analyse trends using Excel and contribute to governance reporting. The role requires detail, consistency and strong communication. It is about protecting standards while helping teams improve.”

Our Values

At Get Set UK, we are Ambitious , we take Pride in what we do, we are Considerate , we Own It and we Inspire. We are looking for people who bring these values to their work consistently.

Why Join Get Set UK?

You will be supported , trusted and given the opportunity to make a genuine difference.

You will benefit from:

• Wellbeing support including GP access, counselling and Headspace
• Pension, discounts and salary sacrifice options
• Enhanced benefits with service
• Development and progression opportunities
• A culture built on ambition, pride, ownership and support

Eligibility

You must have the full right to work in the UK to be considered for this role. Visa sponsorship is not…