Operations Analyst

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head‑on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Are you ready to take your career to the next level in a dynamic, fast‑paced, and globally connected environment?

Gallagher Re is in search of a hard‑working and driven Operations Analyst to join our Global Facultative team. This is your opportunity to play a pivotal role in crafting operational excellence, driving process improvements, and supporting our brokers in delivering outstanding client experiences.

The Operations Analyst reports to the Global Facultative Operations Director and works closely with key stakeholders globally. Within the role you will assist the Head of Operations with broker support, smooth transitions, and divisional improvements. You will also play a crucial part in guaranteeing regulatory compliance and following internal reporting requirements.

This role offers a unique opportunity to collaborate with key stakeholders, including regional leadership, internal business partners, and support functions, while contributing to the broader growth objectives of the enterprise.

• Operational Excellence: Partner with the Operations Director to build efficient and effective broker support capabilities, standardise global processes, and drive operational efficiency.
• Discover opportunities: For process improvements, including automation and AI, and work with technology teams to implement solutions.
• Data Management: Ensure data controls, regulatory compliance, and adherence to reporting requirements, while maintaining high data quality standards.
• Leadership &
  
  Collaboration:
  
  Work closely with regional teams, broker support, and servicing/claims functions to ensure consistency and standardisation globally.
• Client Support: Lead all aspects of client onboarding, contract management, and query resolution, ensuring a flawless client experience.

We are looking for a proactive professional who excels at being thorough and thrives in a fast‑paced environment, proficient at managing multiple priorities. The ideal candidate will have:

• Experience: Experience in the re/insurance industry, preferably in broking operations, with knowledge of reinsurance or facultative placements.
• Skills: Strong technical, organisational, and problem‑solving skills, with expertise in Microsoft Word, Excel, and PowerPoint.
• Approach: A collaborative, analytical problem solver with a strong sense of urgency, attention to detail, and a focus on the bigger picture.
• Communication: Strong written, verbal, and presentation skills, with the ability to influence and engage collaborators at all levels.
• Leadership: A role model who encourages confidence, gets results, and nurtures a culture of teamwork, collaboration, and continuous learning.
• Eligibility: All applicants must be eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering…