Consumer Duty and Product Governance Executive

Consumer Duty and Product Governance Executive

City of London

Reference: HH/RF-13656

Consumer Duty & Product Governance Executive

Global Insurance Brokerage
Operations Function
-Specialty Insurance
London/Hybrid
Salary - £50-£60,000 + Bonus + Benefits

We are seeking a Consumer Duty & Product Governance Executive to join a high‑performing Specialty Insurance Operations team. This is an excellent opportunity for an experienced insurance compliance professional who enjoys delivering, working closely with the business and playing a hands‑on role in embedding strong regulatory outcomes.

Working closely with senior stakeholders, you will support the delivery of Consumer Duty and Product Governance activities across multiple Specialty business units, helping to ensure regulatory expectations are met and good customer outcomes are consistently achieved.

This role will suit someone who is task‑oriented, organised and confident engaging with stakeholders
, while also comfortable taking ownership and driving activities through to completion.

Key responsibilities include:

• Supporting the Consumer Duty & Product Governance team across multiple Specialty divisions
• Developing, analysing and reviewing key frameworks and toolkits, including:
  • Distribution Impact Assessments (DIAs)
  • Fair Value Assessments (FVAs)
  • Information requests, product approvals and attestations
  • MI monitoring and Good Outcomes Registers
• Contributing to a single, consistent view of Consumer Duty and Product Governance through reporting, committee pack input and progress tracking
• Providing effective challenge to stakeholders, validating information and tracking actions to completion
• Supporting projects and initiatives to enhance frameworks, metrics and data quality
• Reviewing committee packs and reporting to understand regulatory performance, emerging risks and trends
• Working closely with Compliance, Business Assurance, Claims, Internal Audit and Broking teams to understand regulatory impacts
• Responding to regulatory or conduct concerns, issues or breaches as they arise
• Providing technical expertise to projects and initiatives where required
• Keeping up to date with regulatory and legal developments and maintaining accurate records
• Managing urgent issues and delivering tasks and projects in a timely, collaborative manner

You will bring:

• 5+ years’ experience within an insurance intermediary, insurer or MGA in a compliance or compliance‑related role (1st, 2nd or 3rd line)
• Strong knowledge of FCA Consumer Duty, Product Governance and Vulnerability requirements and experience navigating the FCA Handbook
• A solid understanding of insurance products, services and regulatory expectations
• Ideally, experience working with broking teams
• Strong written and verbal communication skills
• Excellent planning, organisational, analytical and problem‑solving skills
• The ability to prioritise effectively and articulate complex concepts clearly
• Proficiency in Microsoft Office
  ; experience with Power BI is advantageous but not essential