Senior Claims Fraud Handler

About Marshmallow

We exist to make migration easy.

A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why , dismantle assumptions, and always take action to build a better way.

A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Move our mission, and your career, forward.

Most claims teams move slowly. Processes, sign-offs, and outdated systems get in the way of good decisions. At Marshmallow, we move faster. We’re commercially strong, tech-powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers.

We look for people with deep expertise who are restless for a better way of working. If you’ve ever felt held back by bureaucracy, you’ll find the autonomy, pace, and stretch at Marshmallow that let you do your best work — and keep learning as you go.

• Investigating and case managing complex, high value and organised fraud motor claims.

• Coaching and mentoring team members, assisting with their ongoing professional development.

• Act as an escalation point for colleagues on complex matters

• Building strong relationships across the business to ensure smooth collaboration and knowledge sharing.

• Identifying opportunity and driving process improvements, acting as a Subject Matter Expert where necessary.

• Working collaboratively with external suppliers to ensure thorough instructions are provided and investigations are completed.
  Conducting Quality Assurance reviews of team members.

• You have experience handling motor claims across various heads of damage from FNOL to litigation/settlement. You set a high bar, consistently achieving success in your investigations.

• You’ve worked within a Motor Claims Fraud team.

• You are comfortable managing a caseload and maintain high quality in a fast paced environment.

• You’re comfortable with handling complex fraud cases and designing strategy for investigation of organised fraud groups

• You’re an excellent communicator who actively contributes to discussions, driving fraud awareness amongst your colleagues.

• You're motivated to create and improve processes and , and build strong relationships at all levels.

• Equally comfortable working independently and as part of a team.

• Experienced in property damage, personal injury, credit hire claims from notification to litigation.

• Experience of handling Scotland claims is advantageous.

• Experience investigating fraud networks and collaborating with other teams and external suppliers.

• A strong understanding of indemnity, liability and their impacts on the claims process.

• Adept in providing excellent customer service and treating customers fairly.

• Confident communicating and negotiating with third party representatives

• Organised and able to manage own workload and competing priorities

• Flexible working :
  Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. The rest is up to you
  * If this arrangement doesn’t work, don’t let it hold you back. We’re always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we’ll talk about our options.

• Competitive bonus scheme - designed to reward and recognise high performance

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you w ant. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes.

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset

• Mental wellbeing support – Access therapy and mental health sessions through Oliva

• Pri…