Client Partner

Agency:
Havas Group |

Job Title:

Client Partner |

Location:

London (Hybrid)

Havas Media Network (HMN) employees over 950 people in the UK & Ireland. We are passionate about helping our clients create more Meaningful Brands through the creation and delivery of more valuable experiences. Our Havas mission:
To make a meaningful difference to the brands, the businesses and the lives of the people we work with. HMN UK spans London, Leeds, Manchester & Edinburgh, servicing our clients brilliantly through our agencies including Ledger Bennett, Havas Market, Havas Media, Arena Media, DMPG and Havas Play Network.

Your role as a Client Partner is about understanding your clients in every way; being central to the relationship that we hold – you will be the client within the agency. As Client Partner you will need to understand what’s keeping your client awake at night, getting deep into their business – both operationally and strategically. You will bring to them the best of what we have on offer to ensure effective problem solving and brand growth.

You will be expected to spend a lot of time with your clients, ensuring there is a trusted and transparent working relationship. Internally, you will work closely with the MX Planning team and other departments such as Data, Insight etc. You are running a business unit and it needs to be profitable and show year on year growth. This role is leading one of our most prestigious and longest partnerships, Domino’s.

Marketing Society Brand of the Year, Domino’s ambition is to deliver ‘crowd pleasing’ communications to potential customers across the UK. From long term media partnerships, to cross agency innovation, Domino’s is one of the most progressive advertisers in the UK. With a brilliant team behind you, we are looking for a candidate that is inquisitive, challenging and acts with conviction to deliver data rich thinking and creative solutions to disrupt the status quo.

• Effectively manages upwards; builds positive cross functional relationships, provides solutions when escalating issues, anticipates the needs of the wider team
• Works with specialist team leads to manage hours dedicated to the account to ensure profitability
• Effectively communicates upwards account challenges and suggests structural changes to retainer/contract
• Takes a proactive view to talent management within the team, optimising the development of others by employing a variety of internal and external tools and resources. e.g. Campus, Equalize, IPA
• Can work with the HR team when required to manage and resolve conflict situations, escape welfare concerns and deal with team personnel issues, and if required to, is confident in disciplinary matters

• Identifies commercial opportunities for the client that aligns to wider agency goals and initiatives
• Can make commercial decisions guided by strategic business plans and recommendations to their MP/HOD.
• Can develop and apply market and economic understanding and insight to support commercial decision making and recommendations
• Actively seeks out the opinions from others in the Havas Village to aid decision making and development of opportunities
• Independently engages in tasks which require a high degree of interpretation of complex information
• Can articulate to their team how business priorities, client demands, and other commercial considerations influence our work, whilst proactively managing risk

• Uses experience and industry knowledge to identify planning, strategic and where appropriate, commercials improvements to client and Havas Group
• Ensures that all strategic and annual planning includes 'Source of Growth' analysis, supported by analytics teams' benchmarks and contributions
• Has a clear understanding of products and services within Havas and how they can help clients to meet their short- and long-term business objectives
• Produces innovative ideas which may lead to award-nominated work
• Able to provide direction in use of tools to interrogate hypotheses or provide direction
• Able to critically evaluate sources and…