Client Manager

Client Relationship Manager

Location:

City of London (Hybrid)

Base Salary: up to £80,000

We’re working with a specialist insurance services platform that helps MGAs and schemes launch and scale. They provide the infrastructure, operations and regulatory support so their clients can focus on product and distribution.

They’re now hiring a Client Onboarding & Relationship Manager to own the end-to-end journey for MGA clients – from pre-onboarding through to onboarding, ongoing relationship management and, where needed, off‑boarding.

• Be the main point of contact for new MGA/scheme clients
• Coordinate onboarding across internal teams (Ops, Finance, Tech, Compliance, Marketing)
• Run regular check‑ins and quarterly reviews with clients
• Spot and resolve issues before they escape to escalation
• Support ad‑hoc projects as the function grows

• Experience in insurance onboarding and/or the MGA market
• Strong client relationship and stakeholder management skills
• Project management mindset and proactive problem‑solver
• Confident communicator, able to work cross‑functionally

This is a brand‑new, high‑visibility role with real scope to shape how onboarding and client success is done as the business grows.

If this sounds interesting, drop me a message and I’ll share more details in confidence.