After Sales Consultant - Housing

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in the city of london who are looking to appoint a After Sales Officer for a 3 months ongoing, at the rate of 21.27 per hour Paye

To provide an effective and customer-focused after-sales service for residents following the handover of new homes. The After Sales Officer will manage defects and warranty issues, liaise with contractors and developers, monitor performance, and ensure residents receive a high-quality service throughout the defects liability period.

You must have staircasing experience. Commission - 500 per month by hitting targets that are set on a monthly basis.

Hybrid - 2-3 days in the office. Non negotiable - Tue Weds every week - Every other week they need to 3 days (3rd day your choice).

• Act as the primary point of contact for residents regarding defects and aftercare issues.
• Respond to enquiries, complaints, and service requests in a professional and timely manner.
• Provide residents with information on defect reporting processes, warranties, and maintenance responsibilities.
• Ensure excellent customer service standards are maintained at all times.

• Log, track, and manage reported defects through to resolution.
• Assess defect reports and determine responsibility under warranties, defects liability periods, or maintenance agreements.
• Coordinate inspections and arrange remedial works with contractors, developers, and consultants.
• Monitor outstanding defects and ensure timely completion of works.
• Escalate complex or recurring issues where appropriate.

• Build effective working relationships with developers, contractors, consultants, and internal teams.
• Monitor contractor performance against agreed service levels.
• Attend site meetings and inspections as required.
• Challenge poor performance and ensure corrective action is implemented.

• Maintain accurate records of defects, correspondence, inspections, and completed works.
• Produce regular reports on defects, customer satisfaction, contractor performance, and key performance indicators.
• Manage after-sales databases and case management systems.
• Support the preparation of performance reports for senior management.

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.