Customer Collaboration Manager

Manpower are currently seeking an interim Customer Collaboration Manager to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.

The position is based in Holborn, London. This is a full-time temporary role for 6 months (with the potential for extension), requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £61,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

We are looking for an experienced customer‑facing lead who has a very strong growth mindset and a can‑do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter.

As the Customer Collaboration Manager, you will play a crucial role in the customer relationship management, issue resolution, order-to‑cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost-to‑serve model. Your first priority will be ensuring excellent customer service to our customers.

• E2E execution of Customer Service Team Strategy for all the key customers in your market
• Collaborate with CD teams to ensure seamless order management and delivery processes
• Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
• Executes Joint Business Plans and speedy issue resolution with Customers.
• Responsible to deliver excellent service to all our customers
• Owns and monitors Service Level reporting, loss reason assignment and continuous improvement
• First point of contact to customer order processing teams related to day-to-day operations
• Works closely with Customer Service Control Tower teams for capability development, reporting and agility
• Works closely with Warehousing and Logistics teams for on time customer deliveries
• Support process hygiene and lead technology transformation where relevant

• Previous experience in customer relationship management, issue resolution, order-to‑cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost-to‑serve model.
• Ability to lead remote teams in different geographical locations.
• Demonstrated conceptual problem‑solving ability; excellent oral and written communication skills, including presentation skills
• Ability to multi‑task, meet tight deadlines and work under pressure with autonomy
• The ability to effectively lead and engage cross‑functional global teams and a willingness to take responsibility and accountability
• Demonstrated self‑starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities
• Strong Excel Skills
• Experience with SQL and/or Power BI a plus

Some occasional EU travel required (approximately once per quarter)