Partner Operations Executive

Position Summary

Light & Wonder is a leading technology and entertainment business creating new worlds where players can immerse themselves in dynamic casino, online, and mobile games. The Partner Operations function is the operational engine behind how Light & Wonder works with partners who bring their content to our distribution platform. We are looking for an organized, proactive Partner Operations Executive to join our team in Chiswick – supporting the delivery of process improvement initiatives and providing flexible operational support across Partner Operations.

• Take ownership of clearly scoped tasks across Partner Operations and see them through to completion.
• Manage workload in line with agreed priorities, delivering the most important items first and flagging early when capacity or deadlines are at risk.
• Pick up requests from the Senior Operations Manager and the wider team quickly, delivering to a consistent standard.
• Keep systems and trackers accurate and up to date, ensuring visibility always reflects reality.
• Prepare internal reports, presentations and stakeholder updates as needed.
• Handle partner‑facing communications, ensuring Light & Wonder is easy to work with.

• Own clearly defined work streams within process improvement initiatives and deliver them end to end.
• Contribute to process mapping – documenting how things currently work, identifying gaps and drafting improved workflows.
• Prepare documentation and guidance materials for process changes and communicate changes to relevant teams.
• Monitor adoption of updated processes and tools, flagging where they are not used as intended.
• Identify friction points and propose fixes proactively.

• Maintain shared trackers, dashboards and logs in Jira,  and Salesforce.
• Make day‑to‑day configuration changes to shared tools – workflows, fields and templates – within agreed parameters.
• Flag gaps or inconsistencies in existing trackers and processes, and suggest improvements.
• Own day‑to‑day tooling changes that fall below the threshold for formal project management.

• Up to 2 years of experience in an operations, project support, administration or commercial support role – or a recent graduate with a strong placement in a relevant environment.
• A relevant degree or equivalent experience; business, finance or a related discipline is advantageous.
• Demonstrable organisational skills and a track record of managing multiple priorities accurately.
• Some exposure to process improvement, project coordination or analytical work is desirable.
• Experience with in technology, gaming, SaaS or media is a plus but not required.

• Competitive benefits package.
• Open and supportive environment with a modern and exciting workplace.
• Opportunity to interact with global teams regularly.
• Tangible and genuine development opportunities with guidance and skills development.
• Stunning work location and flexible working practices.