Commercial Manager - Claims

Job Title:

Commercial Manager – Home Claims

Location:

Leicester, London or Bexhill – all hybrid.

As one of our Commercial Managers in Home Claims, you’ll be delivering the execution of our commercial and trading strategy. You’ll work with both internal and external stakeholders to deliver bold and ambitious targets, supporting our transformation into a market‑leading Home Claims function. This role will focus on all aspects of the Home Claims strategy.

• Support the delivery of our Home Claims strategy to maximise commercial outcomes.
• Drive data‑led performance improvement opportunities, working across the Hastings Direct matrix (e.g. Commercial, SRM, In‑House Surveyors, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes as appropriate.
• Manage contractual relationships with external suppliers to achieve great commercial and customer outcomes.
• Manage risk and business continuity with business area, developing appropriate strategies to mitigate threats.
• Own the commercial performance of a key component of Home Claims.
• Identify trading performance improvement opportunities.

• Demonstrable experience of delivering commercial initiatives across a busy Home Claims function.
• Strong commercial aptitude combined with analytical capability – able to translate complex data and concepts into a logical and structured fashion, and articulate these concepts clearly and effectively.
• Excellent written and verbal communication skills with experience in presenting and influencing senior stakeholders, both internally and externally.

• Recruiter screening call.
• 1st stage interview with hiring leader.
• 2nd interview with hiring leader’s leader.

We are a Disability Confident employer and welcome applications through the Disability Confident Scheme (DCS). We are committed to ensuring fair access and support throughout the recruitment journey.

Regrettably, we are unable to offer sponsorship for this role.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.

• Flexible Working We champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail.
• Competitive Bonus Scheme All colleagues are eligible for our annual 4
  
  Cs performance bonus.
• Physical Wellbeing As a Band 4 colleague, Hastings pays for you to receive private medical insurance (PMI). This gives you flexibility and convenience to see a specialist or consultant.
• Financial Wellbeing We provide 4× your salary with life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%. Additionally, we offer discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
• Mental Wellbeing Programme We provide a thriving mental health app, colleague assistance programme available 24/7, in‑house mental health first aiders, support groups and a dedicated team to address your needs.
• Further Perks 27 days annual leave + bank holidays, with the option to buy or sell a week, health‑care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities, social events throughout the year and more.

Hastings Group is an equal‑opportunity employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.