Director - Trade Services

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Reporting to the Vice President of Services, the Director – Trade Services Solutions is accountable for the strategic direction, profitable growth, regulatory compliance, and operational excellence of World Courier’s Trade Services portfolio. The role provides enterprise‑level leadership across regions and functions, collaborating with Finance and other Cencora business units to design, scale, and optimize trade‑related services that address current and future customer needs while ensuring flawless execution in a highly regulated environment.

This position is classified as compliance critical and carries executive responsibility for ensuring continuous compliance with all applicable corporate, divisional, and regulatory requirements. It is available on a hybrid basis, European or UK location preferred.

• Strategic Leadership & Service Line Ownership Owns the global Trade Services strategy, including the evolution and reassessment of offerings such as Importer of Record and other trade‑related value‑added services. Sets the long‑term vision and roadmap for Trade Services, translating strategy into clear commercial, operational, and financial objectives. Drives profitable growth and operational scalability, ensuring alignment with World Courier and Cencora enterprise priorities.
• Financial & Commercial Accountability Partners closely with Finance throughout the service development lifecycle to ensure adherence to financial policies, governance standards, and best‑in‑class performance for Trade Services. Accountable for overall financial management of the Trade Services portfolio, including budgets, project accounting, financial planning, expense control, and achievement of agreed targets. Works with Pricing to define pricing strategies for Trade Services that balance competitiveness, regulatory considerations, and margin optimization.
• Solution Design & Cross‑Functional Collaboration Leads the development of Trade Services solutions, including importer of record, enhanced liability frameworks, order‑to‑cash models, tax and duty optimization, and future trade‑related service offerings. Ensures strong alignment across Operations, Quality, Legal, Tax, Pricing, Sales, and Customer Service to enable compliant and operationally viable Trade Services solutions. Establishes and maintains effective governance and decision‑making frameworks for Trade Services development and execution.
• Client & Market Engagement Acts as senior sponsor for strategic customer relationships and complex trade‑related opportunities, supporting business development, bid defenses, issue resolution, and deal closure. Engages directly with key clients, prospects, and partners at critical stages of the Trade Services commercial lifecycle. Maintains a strong external outlook on trade regulations, customs environments, and competitive offerings, ensuring World Courier’s Trade Services differentiation remains current.
• Partnerships & External Relationships In collaboration with the VP of Services and Finance leadership, develops and oversees strategic partnerships and suppliers that enhance the Trade Services value proposition. Ensures partnerships deliver measurable value, contractual compliance, and appropriate risk management for World Courier and its customers.
• Compliance, Risk & Governance Ensures all Trade Services solutions comply with local customs regulations, trade legislation, legal requirements, and Cencora AB Risk & Compliance policies. Works with Legal, Tax, and Regulatory Affairs at both World Courier and Enterprise level to identify and manage compliance, financial, and reputational risks related to trade activities. Establishes and enforces clear policies, guidelines, and controls to ensure consistent operational trade…