Business Services Administrator - Powercare

This Business Services Administrator will report to the Business Support & Scheduling Manager and work within Network Operations based in our Bengeworth Road, London office. You will be a permanent employee in our Powercare team.

• Ensure the safe and effective running of all direct and contractor field resources for a range of work types, including small service connections and fault activity.
• Update all scheduling tools and other in‑house IT systems.
• Work with operational teams to ensure delivery targets are met and deliver great customer satisfaction across Network Operations EPN, South East & London regions.
• Maintain compliance with health and safety requirements, briefing staff, managing hazards and ensuring safe working practices, including work at height and use of fall arrest devices.

• Previous experience within a customer service environment.
• Good telephone skills and level PC literacy.
• Fast and accurate keyboard skills.
• Team working – ability to work co‑operatively with others to achieve shared goals.
• Flexible attitude to work and working hours.
• Experience in a similar role is advantageous.

• Salary of £32,244 per annum and a bonus of 3%.
• Hybrid working (3 days in the office, 2 days remote) after training and autonomy are established.
• 22 days annual leave.
• Personal pension plan – 4% or 5% personal contribution with corresponding 8% or 10% employer match.
• Tenancy loan deposit scheme.
• Tax‑efficient benefits including cycle to work scheme and season ticket loan.
• Occupational health support.
• Discounts through the Switched On scheme (retailers, O2, EE, Vauxhall cars etc.).
• Access to sports and social clubs and Employee Assistance Programme.

22nd July 2026. All applications will be reviewed after the close date.