Risk Delivery Manager; Operational Resilience & Third Party Risk

We are looking for a Risk Delivery Manager to improve our Operational Resilience and Third‑Party Risk Management frameworks.

• Own and continually enhance Zopa’s first‑line frameworks for Operational Resilience and Third‑Party Risk Management, creating clearer guidance, improved templates, smoother workflows, and stronger governance.
• Lead practical improvements that reduce assessment time, improve quality of risk information, clarify ownership, speed approvals, and give senior leaders better visibility of material risks.
• Own critical Operational Resilience activities, including the Self‑Assessment, Important Business Services, impact tolerances, dependencies, vulnerabilities and resilience testing.
• On the Third‑Party Risk side, oversee the material third‑party register, embed risk requirements into supplier processes, and support ongoing monitoring, business continuity planning and exit planning for higher‑risk suppliers.
• Collaborate closely with Procurement, Supplier Relationship Managers, business owners and SMEs across Information Security, Data Privacy, Financial Crime, Compliance and Legal to help teams manage risk confidently and effectively.

• Experience in Operational Resilience and Third‑Party Risk Management, from a regulatory, technology or operations perspective.
• Strong judgement, a process‑design mindset and the ability to apply requirements proportionately in a fast‑paced, regulated environment.
• Comfortable learning new regulatory requirements, risk domains and technical subject matter, then translating them into effective business processes.
• Ability to use data and technology to support decision‑making while balancing risk with commercial goals.
• Excellent communication skills and the ability to simplify complex frameworks, processes or governance into practical ways of working that people actually use.

We are a workplace free from discrimination. We value diversity of experience, perspectives and backgrounds.

Subject to having the right to work in the country of choice.