Senior Associate

Responsibilities

• Provides support and delivers operational processes to ensure timely and accurate processing of securities and trade transactions are booked correctly in systems for clean downstream settlement.
• Provides guidance and execution in the support and booking of new strategies, and daily capture of transactional information to support downstream analytics and financial accounting processes.
• Supports the maintenance of appropriate governance and controls over the trade capture process.
• Acts as a trusted advisor to assigned business/group. Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision‑making. Assists in the development of strategic plans.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Helps determine business priorities and best sequence for execution of business/group strategy.
• Communicates with internal business partners and external customers to respond to standard and non‑standard inquiries. Designs and produces regular and ad‑hoc reports, and dashboards.
• Monitors and tracks performance, and addresses any issues. Breaks down strategic problems, and analyses data and information to provide insights and recommendation.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Develops and manages a business/group program. Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Employs systems (e.g., customized exception reports, tracking reports etc.) to manage information. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Fulfill routine and frequently non‑routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities.
• Analyzes and resolves complex issues efficiently and effectively in accordance with Bank and industry standards.
• Acts as primary back‑up to team members and as back‑up to the manager. Evaluates circumstances requiring exceptions and engages senior management for resolution where required.
• Participates/leads process/system continuous improvement initiatives. Identifies business needs, designs/develops tools and training programmes; may include delivery of training to audiences.
• May act as the day‑to‑day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions. Provides input and analysis into the continuous improvement of business processes and procedures.
• Participates in the planning, testing and implementation of projects and new/ revised products/services or processes as required. Follows documented policies and procedures to execute day‑to‑day transactions, activities, processes and ensures all Service Level Agreements (SLAs) are met.
• Checks and reconciles information and documentation to ensure accuracy and completeness. Analyzes data and information to provide insights and recommendations. Identifies and analyzes issues and problems, and resolves discrepancies in a timely manner.
• Deals with clients directly to resolve trade issues and/or escalates as required. Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfil service delivery expectations.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Understands the regulatory requirements and risks inherent in the operations and ensures appropriate…