Payroll Team Lead; Education

Job Summary

This is a hands‑on leadership role where you will lead a team responsible for delivering accurate, compliant payroll services to a wide portfolio of clients. You will play a key role in ensuring exceptional service delivery while developing and motivating your team.

• Lead, coach and develop a team of payroll professionals to maximise performance.
• Ensure all payrolls are processed accurately, on time, and in line with SLAs and KPIs.
• Act as the primary escalation point for payroll queries and client issues.
• Manage team performance, productivity and development plans.
• Build strong, trusted relationships with clients, ensuring high satisfaction and retention.
• Maintain up‑to‑date knowledge of payroll legislation and ensure team compliance.
• Support continuous improvement of payroll processes and service delivery.

• 5+ years of payroll experience, including end‑to‑end payroll processing.
• Strong knowledge of PAYE, pensions and payroll legislation.
• Experience leading or mentoring a team.
• Strong customer focus with excellent communication skills.
• Highly organised with strong attention to detail.
• Comfortable working in a fast‑paced, deadline‑driven environment.

• Generous holiday allowance
• Charity / volunteering days
• Income protection insurance
• Life assurance
• Employee Assistance Program
• Private healthcare
• Enhanced maternity pay
• Additional discount schemes
• Cycle to work scheme