Lead Event Steward

Overview

As one of our two Lead Event Stewards you will be responsible for our team of paid, casual Cathedral Stewards. The Cathedral Stewards are an essential part of our life at the Cathedral, making possible the busy and engaging programme of services and events that we hold. You will organise the duty rota for the paid Cathedral Stewards, lead the Cathedral Stewards on the Cathedral floor during events and special services and take a lead on the recruitment, training and development of the stewards in collaboration with the EA to the COO.

You will work closely with the Head of Engagement, the Engagement Coordinator and the Head of Events, and will be a key member of the Health, Safety and Security Committee.

• Organise monthly rots for the Cathedral Event Stewards to ensure all events are adequately staffed.
• Work alongside the HR team to develop and maintain a training programme for Cathedral Stewards.
• Collaborate with the Head of Engagement and the Engagement Coordinator to plan, set‑up and deliver Engagement events such as talks, theatre, music, comedy nights and art installations.
• Undertake stewarding shifts for special services, large‑scale commercial events and Engagement events.
• Work alongside the team to undertake Risk Assessments and Method Statements for special and Engagement events.
• Assist the Audience Development Coordinator in collecting feedback from Engagement events.
• Demonstrate outstanding customer service at all times.
• Attend the fortnightly Health, Safety and Security Committee and help to develop and implement new initiatives, responses to legislation and other guidelines, and assist with developing ways of working and steward handbooks.
• Attend various internal meetings including the weekly diary meeting, project and event planning meetings, all‑staff meetings and the Health, Safety and Security Committee meeting.
• Ensure we are compliant with our duty of care to members of the public.
• Compile steward timesheets and submit to the Finance Department for payroll.

• Significant experience of event stewarding.
• Strong awareness of health, safety and security challenges for large public sites.
• Experience of line‑managing volunteers or paid casual staff.
• Customer focused, passionate about excellent engagement with excellent interpersonal skills.
• Pragmatic and solution‑oriented.
• Strong communicator, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We welcome applications from all suitably qualified people regardless of ethnicity, background, age, disability, long‑term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. We have adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’, Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.